Returns Policy

Consumer Guarantee

If an item is faulty or different from the image shown then we will meet our legal obligations, which may include refunding the purchase price and delivery charges, or providing a replacement product, provided the item is returned within a reasonable timeframe with proof of purchase (excluding products of a medical nature, i.e. MEDIballs Secret). Items must be in their original packaging and in new condition suitable for resale. Please note that any additional cost incurred due to currency conversion will not be refunded, and are considered the responsibility of the customer.

MEDIballs Secret

Due to the medical nature of the MEDIballs Secret device, we cannot offer a return option for change of mind/preference or if an order is placed by mistake. Please consider carefully if the product is right for you before making a purchase.

Menstrual Cup

Due to the intimate nature of the Menstrual Cup device, we cannot offer a return option for change of mind/preference or if an order is placed by mistake. Please consider carefully if the product is right for you before making a purchase.


Refund Rights Under Both State and Commonwealth Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and failure does not amount to a major failure. If the failure is minor, we reserve our right to offer to repair only. We reserve the right to not offer a refund or an exchange coupon.

If you have any further queries in regards to our Returns Policy please contact us.