Menstrual Cup FAQ's

1. How do I know what size Menstrual Cup is right for me?

Pelvi Menstrual Cups come in 2 sizes: Size 1 and Size 2. The size is mostly related to childbirth history. Size 1 is for women who have not given birth or experience a light flow. Size 2 is for women who have given birth or experience a heavy flow.

2. How does a Menstrual Cup stay in position?

Pelvi Menstrual Cups are designed to stay in position by creating a firm seal when inserted. Menstrual Cups are inserted into the vagina right under the cervix and work with the vaginal wall to hold in place. Holes placed on the cup rim help create a firm seal.

3. Can I wear a Menstrual Cup while exercising or swimming?

Pelvi Menstrual Cups are designed for an active lifestyle; their unique design allows you to preform high impact sports without worrying about leaks or changes. Creating a seal the Menstrual Cup will not move or leak when exercising.

4. Can a Menstrual Cup get stuck internally?

It rarely occurs but if you relax, squat and genetly push the cup will be forced down so you can grab it. Remember, the aim is to break the seal.

5. How often do I empty my Menstrual Cup?

As a general guide, Pelvi Menstrual cups last for 6 to 9 hours without needing to be emptied. Naturally this is dependent on each person's flow, activity and circumstances.

6. Is it difficult to insert a Menstrual Cup?

For beginners menstrual cups can take a few cycles to get used to but is well worth it. Menstrual cups accommodate to the size of your vagina so although it looks a bit big - it is painless and safe to use.

7. What is the best folding technique for inserting a Menstrual Cup?

For easy insertion your Pelvi Menstrual Cup should always be folded prior to inserting. The most common and preferred technique is to fold the cup in half. Hold the cup with your thumb on one side, and your index and middle finger curved around the other side. Then, push your thumb in towards your index fingers so that the opening of the Menstrual Cup is pinched. For first time users try removing and inserting your Menstrual Cup in the shower.

Diagram on how to insert menstrual cups

8. How do I clean my Menstrual Cup between monthly uses?

Once you have finished your cycle, it is recommended that you sterilise your Menstrual Cup by boiling it for 1 minute, rinsing it, drying it off, and then storing it in a cool, dry place (in its storage pouch preferably). 

Shipping FAQ's

1. Will my parcel be sent in discreet packaging?

Our customers can be confident that their order will be discreetly delivered. All orders dispatched from Pelvi are packaged in a discreet, plain white box with no reference to the product on the packaging. For international orders, reference of enclosed products must be made for Customs clearance.

2.What are the delivery times?

We use Australia Post standard and express postage service.

  • Express Postage is a 1-2 Business Day (Australian capital cities and major metro areas). Regional areas outside the express post network may be 2-5 days.
  • Standard postage is delivered 3-5 business days (Australian capital cities and major metro areas). Regional areas outside the express post network may be 5-7 days. 
3. How much is shipping/postage?

Standard: 3-5 business days = $10.00
Express: 1-2 business days = $15.00

New Zealand
Standard: 7-10 business days = $15.00
Express: 2-4 business days = $20.00

Rest of World*
Standard: 7-10 business days = $15.00-$20.00*
Express: 2-4 business days = $25.00-$35.00*
*Correct shipping price will be calculated at Checkout based on location.

All orders are dispatched within 24 business hours.

All orders include tracking. For Standard International shipping, tracking is not available once your parcel leaves Australia.

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